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How can I create my order?
You can easily place your order by becoming a member or as a guest on our website.
When will my order be shipped?
Orders placed after 13:00 on weekdays will be delivered to cargo on the same day. Orders placed on the weekend will be delivered on the first business day.
How long is the delivery time?
Delivery time varies between 1-3 business days depending on your location.
Is there a shipping fee?
Shipping is free for orders over 799 TL, and 99 TL for orders under this amount.
Which cargo company do you ship with?
We ship with Yurtiçi Kargo, MNG Kargo and HepsiJET depending on the seasonal density and seasonal cargo company performance.
How can I track my order?
When your order is shipped, you will be sent a tracking number. You can track your cargo with this number.
Are your products tested on animals?
Our brand is PETA Cruelty-free (not tested on animals) and Vegan certified for all our products.
Can I get information about your product contents?
The content information of each product is stated in detail on the product page.
Do you have vegan products?
All our products have Vegan certification.
What is the origin of your products?
The formulation studies of our products are carried out in laboratories in France and England. All of the raw materials it contains are of European origin. It is produced in Turkey.
I want to return my product. How should I proceed?
For returns, you can create a return request within 14 days from the delivery date. You can review our " Return Policy " page for return conditions.
Who pays for return shipping?
Shipping costs are covered by our company.
When will the refund be made?
Once your return is approved, the refund will be processed within 3-10 business days, depending on your payment method.
What payment methods can I use?
We have credit card and debit card options available.
Is there a possibility of installment payment?
According to the law, installment payments cannot be made for cosmetic products.
